A complete parcel-opening video is required for every return or exchange claim. Claims without an open-box video may not be accepted.
Refund Policy
Returns, exchange and refund support
Return or exchange requests are accepted only when the customer shares a clear open-box video and informs us within 24 hours of delivery.
Please contact us within 24 hours of delivery for damaged, wrong, missing, or size-related issues.
Products must be unused, unwashed and packed with original tags, bill and packaging. Customized, altered and sale items can follow store-specific approval.